Last updated January 30, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.leonhard-waltersdorfer.at/terms-and-conditions.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Various shipping options are available based on the provided delivery address.

Shipping Fees

All orders are shipped with Österreichische Post AG.

We offer shipping at the following rates:

Austria: Eco-Päckchen S, € 3,25

Germany: Paketmarke 45 DE

All orders outside of Austria and Germany are shipped as Brief L (priority) at the following rates:

Europe: € 8,20 + € 3,95 Einschreiben

Rest of the world: € 15,00 + € 3,95 Einschreiben

An additional packaging fee of 0,85 € is charged for every physical product.

For an explanation of the different shipping zones, please refer to Österreichische Post AG.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once your order is packaged, we will send out an email with the tracking information.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to the following countries:

• Russia
• Belarus
• North Korea

Free shipping is not valid on international orders.

For information about customs process:

• Email info@leonhard-waltersdorfer.at

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days. Orders are sent on the next business day after the order is placed.

Adress information has to be provided in Roman letters, otherwise the order cannot be processed.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for more than 50 business days, we will cancel the order and give a full refund for any unreceived items.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.leonhard-waltersdorfer.at/refund_returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: https://www.leonhard-waltersdorfer.at/contact